Services and Other Policies
***Blue Room Briars does not sell tobacco products. Blue Room Briars will not sell pipes or any pipe related materials to anyone under the age of 18. Age verification may be required before purchasing from us.***
Privacy Policy
We take your privacy very seriously at Blue Room Briars. There are no bigger skeptics of business and personal data collection than us. That’s why we’ve outlined a no-nonsense summary of what, how, when, where, and for how long we collect information about you. If you have questions at any time, please contact us and we would be happy assist you: info@blueroombriars.com
Information We Collect
To process your order, provide you with a smooth and pleasant shopping experience, and help us make decisions we think will benefit our customers, we collect certain information about you. You are entitled to know exactly what information we collect and how we use it.
Oder Fulfillment
We collect the following information about you to process your order:
- Name
- Age
- Phone number
- Email address
- Billing address
- Shipping address
- Payment information (debit/credit card info)
We do not store your debit or credit card numbers, but we do keep other personal identifying information on a secure server and in a secure physical location.
Website Usage
We collect your IP address and information about your browser and operating system. This information is used to monitor where and how our services are being used so we can make decisions in the best interests of our customers
Newsletter and Promotional Communication
By signing up for our newsletter you agree to receive emails informing you of new products or promotional material. Blue Room Briars uses MailChimp, which uses only your name and email address. Other information is not shared, and customers can unsubscribe from the newsletter at any time.
Occasionally one of our customer service representatives may reach out to you directly by phone. These calls are made only with your consent and you may request that we not contact you by phone.
Use of Third Parties
We never sell, exchange, or share your personal information with any third party unless it is necessary to fulfill your order. Examples of third party entities we share your data with include your preferred mail carrier, age verification services, or an appropriate regulatory agency.
Children’s Privacy
We never collect information from individuals we know are under the age of 18 for any reason.
Your Rights
At any time, you can request to update, delete, or review all the personal information we collect about you. To make any change please contact us by phone (937) 303-9695, or email info@blueroombriars.com.
Shipping Policy
Shipping is FREE for all orders $80 and over to US destinations including all US Military bases, FPO and APO addresses worldwide!
Domestic Shipments
Orders placed before 3 pm EST will be shipped USPS that same day. Orders placed after 3 pm EST will be shipped the next business day with the exception of federal holidays. If for any reason your order cannot be completed we will contact you immediately. Orders shipped via UPS, FedEx, or DHL may be shipped up to 24 hours after the order is placed, and please indicate if you would like to add insurance to your package in the special instructions field during checkout.
International Shipments
International shipments are sent via USPS Priority Mail, & USPS Priority Mail Express to all countries our shipping carriers will ship to. If you require another method, please indicate so in the special instructions field of your order or email us. Shipping rates and methods may be adjusted at our discretion to account for registered packages, insured packages, or more accurate calculations. Blue Room Briars will try to adjust the shipping rate to the exact rate we are charged by the shipping carrier. Blue Room Briars will not be responsible for seized, damaged, or lost International shipments. To prevent any type of loss for International packages, we suggest to ship International packages via USPS Priority Express Mail International.
Please contact us with any questions about our Shipping Policies.
Exchanges and Returns
Pipes
We accept returns and exchanges of any artisan, production, or estate pipe provided it is unsmoked, undamaged, in the same condition it was when received, and returned in the original packaging, within 30 days of the date of purchase.
Other Items
Returns and exchanges of other items, including accessories, lighters, tools, and stands is generally accepted for a period of 30 days after the date of purchase. Please ensure that all items are undamaged and returned in the original packaging.
Any returned item will be credited back to the purchasing method, of the same credit card account, or can be exchanged for items in our inventory. Some returns may require a restocking fee and Blue Room Briars may not pay for shipping if items are returned without defect. Please contact us with any questions about our Exchanges and Returns Policy.
Layaway and Discounts
Layaway
Any item can be placed on layaway for a 50% down payment for a period of 30 days. During this time the item will be taken out of our inventory and removed from the website, held under the customers name. Only items that have been for sale online for at least 30 days are eligible for layaway. If you have any questions or concerns about our Layaway Policy or reserving an item for purchase, please contact us.
Discounts
Members of the North American Society of Pipe Collectors receive a 5% discount on any purchase, at any time. Just give us a call before you place your order. If you have any questions or concerns about our Discount policy, please contact us.
Other Services
Repairs
Blue Room Briars does not typically repair pipes; however, we do contract out to other repairmen in the industry. We would be happy to refer you to a repairman, or handle the exchange ourselves for a small fee. *
Pipe modification
Many times the perfect looking pipes are less than perfect smokers. Fortunately, there are many modifications that can improve the performance of these pipes. Services include ramping airways (in order to pass a cleaner), opening the draft hole in the stummel, re-engineering or cutting a slot in stems, and smoothing sharp edges. Many of these services are available for free on pipes purchased through us, however we will alter other pipes from your collection for a nominal fee. For a consultation please give us a call at (937) 303-9695 or use the contact us form here.
Service for Life on Blue Room Briar Guaranteed Purchases!
With every pipe purchased from Blue Room Briars, you are entitled to free buffing and maintenance for life. We want to be your pipe tobacconist and this is our way to help make every pipe smoking experience a great one while keeping your collection always looking great. No more worrying about oxidized stems and excessive caking. We will even remove light tooth marks. See all the details of our Lifetime Refurbishment Guarantee.* **
Custom made pipes
We will gladly create a custom pipe for you with your specifications in mind. Custom made pipes are available at a variety of price points, but typically start at $150 for simple shapes with pre molded stems, and $350-$500 for a high grade, custom, Jones pipe. Please call for a consultation at (937) 303-9695 or use the contact us form here. *** ****
*Occasionally accidents happen, even with the most experienced hands. If your pipe is damaged Blue Room Briars will arrange proper compensation on a case by case basis.
**Blue Room Briars will not pay your shipping cost to us, but will happily ship it back for free.
***We reserve the right to refuse custom work if we are unable to fulfill the request.
****Some custom orders may require a down payment. Call for details, (937) 303-9695 or contact us.
If you are looking for our Estate Pipe purchase and trade policies please look here.
